When planning a cruise vacation, having access to reliable customer service is essential. Royal Caribbean International, one ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform ...

For home care agencies, CRMs are the future of marketing. These tools allow you to streamline the journey from lead to client ...

ServiceNow and Five9 Expand Partnership With Turnkey AI-Powered Solution for Unified Employee and Customer Experiences ...

Contact-center-as-a-service provider Five9 Inc. today said it has expanded the Genius AI suite it announced in August with ...

RELATED: State governments deploy contact center AI to bolster customer service ... strategy is key to ensuring that citizens ...

Whether your bank refunds money lost in a scam depends on several factors: the type of scam, how you sent the funds, the bank ...

improving communication and understanding between contact center agents and customers. This removes a key barrier to offshore ...

Did you know that finding the right cloud hosting service can make a big difference? Here are the top 5 expert-recommended ...

Advocacy bodies say the super industry could be doing more to identify, record and prevent financial abuse in superannuation.