The survey found that overall marketing spending is bouncing back to the four-year-high levels notched in Fall 2022, after a ...

The rise in citizen satisfaction with government services from 2023 to 2024 is part of the largest four-year gain — 9.9% — in ...

An Uber Eats driver in Florida with a hankering for a late-night snack was allegedly caught nibbling on a customer’s order – in front of them – leading to the driver reportedly spitting in the ...

Uber Eats was one of several experimental services trialled in 2014, as then-CEO Travis Kalanick tried to use the company’s ride-sharing platform to break into other transportation sectors. Originally ...

Customer experience ... overall satisfaction. Feedback is the cornerstone of a successful CX strategy. It provides businesses with valuable insights into what’s working and what’s not from the ...

To quantify CX performance, the Partnership pulled data from the customer service satisfaction survey that OMB and the General Services Administration conduct annually. The survey asks federal ...

People waiting for an Uber should be patient enough to wait a few minutes longer for an electric car, the boss of the ride-hailing firm has said. "A couple of minutes isn't going to kill anyone ...

To encourage the use of those Lotus BEVs in London specifically, Uber is giving away a decade of complimentary rides to the customer who save’s the most emissions next month. Lotus shared ...

Editor’s Note: Follow along here for the latest presidential polls for Friday, Oct. 25. Vice President Kamala Harris and former President Donald Trump are in a tight race for the White House as ...

More than 69% of American adults feel the same, according to a new survey from the American Psychological Association. The survey, conducted online in August by The Harris Poll on behalf of the ...

Similarly, a CableTV.com survey released in January 2024 of 7,130 US streamers pointed to a drop in subscriber satisfaction with streaming content quality. The publication asked respondents how ...

Despite reaching out to Uber through the app and their customer service, there’s been no adequate response. An issue of this nature—post-trip harassment—is as critical as in-trip incidents.